Store Help

Contact Info and Holidays

Visit our Contact page for hours of operation, phone numbers, email addresses, mailing addresses.

We are available Monday through Friday, 8am-4:30pm PST except for the following days

• April 2, 2021 - Good Friday
• May 31, 2021 - Memorial Day
• July 5, 2021 - Independence Day
• September 6, 2021 - Labor Day
• November 25 and 26, 2021 - Thanksgiving Day Weekend
• December 24, 2021 - December 31, 2021 - Annual Holiday Closure

During these dates our operations are fully closed and associated turn-around times may be affected. Contact us for more information if this affects your order.

We are also closed between noon and 1:30, one day of the month, for our company lunch.

Visit Our Outlet Store

We welcome you to come visit us at the Voler Store located just a few minutes from Voler headquarters in Grover Beach, California. At the store you can pick up stock items directly from our warehouse, and receive a 10% off walk-in discount. You will also find some great deals on discontinued and closeout products, sizing samples, and production samples.

** COVID GUIDELINES **

For the health and safety of our staff and customers, please adhere to the following guidelines when visiting the Outlet:

• Masks required for entry
• Maintain social distancing of 6 feet
• No changing rooms available
• All sales are final

Get Directions

Outlet Store Hours of Operation:
Monday through Friday, 9:00 AM to 4:00 PM, Pacific Standard Time.

Questions? Need additional information? Please call us at 800-644-4002 and we’ll be glad to assist you.

100% Satisfaction Guarantee

To ensure you are completely satisfied with every product you purchase from Voler, we provide a 100% satisfaction guarantee.* If a non-customized product does not meet your expectations, you are welcome to return it within 90 days from the date of purchase for a prompt replacement or a full refund. Please see our returns page for information about returns and exchanges.

*Customized products ordered through the Custom Express Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products. Please note that artwork proofs are sent by e-mail for all Custom Express orders and require customer approval before receiving an order confirmation or proceeding to production. Artwork proofs are sent by e-mail for all Full Custom orders. Once all details are worked out, full sized proofs are sent for final approval before production begins. Sizing samples are available upon request for Full Custom orders.

Gift Certificate Redemption

Voler Gift Certificates are redeemable online or by phone. If you prefer to call us with your order, please call 800-644-4002 and give your gift certificate number(s) to our customer service representative when placing your order. To redeem gift certificate(s) on the web, enter the gift certificate number(s) during checkout. You may redeem up to five separate gift certificates per order.

Voler Gift Certificates do not have an expiration date, and cannot be redeemed for cash. If your order total is less than the gift certificate value, the remaining balance will be retained on the same gift certificate number.

If you are the purchaser of a gift certificate, you can print it yourself or e-mail the certificate directly to the recipient. After submitting the order, gift certificates undergo a 24-hour processing period. On the following business day, you can log in to your Voler account to access the certificate.

1. Select 'Your Account' in the upper right-hand corner of the website.
2. Click on the 'Gift Certificates' link, located in the left hand column.
3. Choose 'Print' or 'Email' and follow the steps to complete your transaction.

Payment Options

We gladly accept Visa, MasterCard, Discover, and American Express. Please make sure to enter the correct billing address or the card will decline, resulting in a delayed order. If you would like to pay by check please contact us for more information. Unfortunately we do not accept PayPal at this time.

Pre-paid credit cards must be fully activated by their issuing institution before we are able to accept them as a form of payment, this usually includes associating a name and billing address to the card.

When Your Credit Card is Charged

At the time you check out and receive your order confirmation, authorization to charge the full amount of your purchase will take place on your credit card.

At the time we ship your order from our warehouse, the authorized credit card will be charged for the full amount due on your order.

If you use a debit card to pay for your purchase, please note that the authorization of your debit card will actually result in a temporary debit being applied to your account. Please contact your debit card issuer with any questions or concerns you may have pertaining to the use of debit cards for online transactions.

Returns and Exchanges - Easy & Free!

Most non-customized orders qualify for our 100% Satisfaction Guaranteed Policy which allows for returns and exchanges* for any reason, within 90 days, no questions asked. There is no need to call us about an exchange or return, but you are welcome to contact us at store@voler.com or 800-644-4002 to expedite the process if needed. Non-returnable items include any customized items (Custom Express and Full Custom), grab bags, outlet store and closeout items.

* Return & Exchange Policy only applies to orders from the Voler Store, including most POD garments. We do not accept returns or exchanges on the following item types:

• Wholesale orders
• Items marked as closeout or non-returnable on our online store
• Non stock items sold through our outlet store
• Custom apparel is non-returnable due to the specialized nature of the product.

To Return a Voler Store purchase use the free postage paid shippinglabel / return form to return items via USPS within the U.S. If shipping from an address outside of the U.S. you will need to pay return postage.

To return your item, please follow the steps below:

1. Complete the Return & Exchange Form, marking the appropriate Reason Code.
2. Pack your clean, dry items in original packaging, if possible. You can turn the shipping package from your original shipment inside out and use it for your return package.
3. Make sure that your Return/Exchange form is in the package prior to sealing it.
4. Apply the pre-paid label to the outside of your bag with clear tape.
5. Leave the package in a secure place where you normally receive your mail (at home or at work), or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service. Please allow up to 2-3 weeks for us to process your return.

Still have questions? You can email us at store@voler.com or call 800-644-4002.

Download Return Form (PDF)

Repairs and Warranty Policy

We stand behind the quality of our products and want you to enjoy your Voler garments for as long as possible. If your zipper breaks we’ll replace it (with a new high quality YKK zipper) even if the jersey is ten years old (repair fees may apply). Also, don’t forget our standard warranty is to fix any defects within a year of purchase; if you notice anything wrong with your order please let us know right away, we'll make it right.

Some of the common repairs we do are:

• Repair or replace broken zippers
• Fix unstitched or slightly torn seams

Please read our tech article to learn more about repairs and warranties.

Crash Replacement

So, you bought your new skinsuit for that first crit of the year and you're stoked! Then you're in the race and bam! You crash! In the first lap! Not only a bummer to not finish, but now your new kit is torn to pieces too. Well, we can't help repair your body after a crash BUT we can help you get a new skinsuit with our Crash Replacement Program!

Crash Replacement for Full Custom Team Garments

If you crash and destroy your skinsuit or any other article of Voler custom clothing, we can produce a replacement in 4-6 weeks (fee applies). Just send a picture of your garment to help@voler.com and we will help you with your request. This service is only available for garments originally purchased and replaced within the same and current season (Jan-Dec) Features and options (fabric, trims, sizes, pads, etc.) cannot be changed.

Available for Team orders only, for shop and event garments please contact the shop or event that you placed your order to see what is available through them.

Crash Replacement For Store Garments

If you destroy your retail garment in a crash, we'll replace it (within the year you bought it) with an equivalent in stock item at, a discounted price. Just send a picture of your garment to store@voler.com and we will help you with your request.

Where We Ship

The Voler Store currently ships to the USA (including Guam, Puerto Rico, US Military bases) and Internationally to the following countries:

• Australia
• Belgium
• Canada
• Czech Republic
• Denmark
• Dubai
• Finland
• France
• Germany
• Hungary
• Iceland
• Irish Republic
• Israel
• Italy
• Japan
• Mexico
• Netherlands
• New Zealand
• Spain
• Switzerland
• Taiwan

Please contact us at store@voler.com if you are interested in Voler garments and are in a country that is not listed.

Backorders

If a backordered item causes your order to be sent in more than one shipment, we pay standard shipping on all shipments following the original order. Produce on demand items, that take up to seven business days to produce, are not considered backorders and may delay your shipment of other stock items.

Sales Tax Rates

NO SALES TAX on orders shipped outside California or Washington!

We are required by law to collect 8.75% sales tax on all shipments within California.

We are required by law to collect 10.1% sales tax on all shipments within Washington.

Tracking Shipments

You may e-mail customer service or give us a call at 800-644-4002 during regular business hours with any shipment questions. Please have your order number ready, or include it in your message. You may also access your tracking number by viewing your order history in the account dashboard.

1. Click on 'Your Account', located in the upper left hand corner of any Voler.com page.
2. Select 'Order History' from the left hand navigation column.
3. If your order has been shipped, a tracking number will be listed in the 'Order Details' section.

Shipping Rates

Shipping methods available for your specific order, as well as the costs associated with each of these methods, will be displayed during checkout. Please select the method that best fits your needs. Confirmation of your actual shipping cost will be displayed before your order is submitted.

FREE Standard Shipping on orders of $75* or more (U.S. addresses only. Not available on Full Custom orders.)

*Standard shipping methods include USPS First Class Mail, USPS Priority Mail, and UPS Ground Delivery. The most appropriate method will automatically be selected by our shipping department based on your specific shipping address. Store orders qualify for free shipping when the order subtotal, less any discounts, total $75 or more.

Orders for stock product typically ship the same business day, if submitted by 1:00 PM PST. If we are unable to authorize you payment method or contact you, your shipment may be delayed.

After your credit card is authorized, orders for Produce on Demand products will be shipped within 7 business days .

Please allow up to 10 business days for delivery of orders shipped within the Continental U.S.. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands may require up to 30 days for delivery.

Please Note: Free Standard Shipping is not available on Full Custom Orders.

Order Total	Shipping Charge
$0-$74.99	$5.99
$75.00+	FREE

UPS 2nd Business Day Delivery (Saturday deliveries not available.)
UPS 2nd Business Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 PM PST, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 PM PST on a Wednesday will not be delivered until the following Monday.

UPS Next Day Delivery (Saturday deliveries not available.)
UPS Next Day Delivery rates vary based on the delivery address and zip code as well as the total weight of the package. Orders placed before 1:00 PM PST, Monday through Friday, excluding holidays, for in stock items only, will be shipped the same day. Orders placed after 1:00 PM PST on a Thursday will not be delivered until the following Monday.

Canadian Shipping
Our prices are shown in U.S. Currency. All Canadian orders will be sent via U.S. Mail and a delivery time cannot be guaranteed due to the customs process. Shipping could require up to 30 days.

Order Total	Shipping Charge
$0 - $149.99	$16.99
$149.99 - $499.99	$21.99
$499.99+	$25.99

In addition to the shipping charges shown above, Canadian Customs will bill you for GST, a processing fee and duty, based on the value of the items on the order. We are unable to quote any amount for these additional costs. These additional costs are the responsibility of the customer.

Other International Shipping
We currently ship to select countries in addition to the United States.

All prices are shown in U.S. Currency. All orders being shipped Internationally will be sent via U.S. Mail. A delivery date cannot be guaranteed due to customs processes beyond our control. Shipping may require up to 30 days.

Order Total	Shipping Charge
$0 - $149.99	$19.99
$149.99 - $499.99	$29.99
$499.99+	$39.99

In addition to the shipping charges shown above, you may be billed for VAT, a processing fee and duty, based on the value of the items on the order. We are unable to quote any amount for these additional costs. These additional costs are the responsibility of the customer.

Garment Care

Like every kind of equipment, clothing is not made to last forever, but below there are a few useful notes for maintaining and maximizing the life of your cycling garments.

Before the ride

Never use any creams, liquids or products for warming up (winter) or sun protection (summer) under garments made with elastic fibers. These products contain chemicals which lead to quick fiber deterioration for all fabrics made with spandex. Avoid getting any sunscreen under or on your cycling apparel made with elastic based fabrics.

After the ride

After each ride, hang your garments in a well-ventilated environment or wash them immediately. Do not hang the garments in the direct sunlight. Never store damp sweaty clothes in a non-ventilated environment (e.g. plastic bags, sport bag).

Sweat is toxic. On some individuals more than others – body chemistry is different for everyone. If your body has a tendency to sweat a lot, wash or water-rinse the garments after each use to protect the fibers from bacterial attacks which might lead to fabric deterioration.

Wash

Washing a garment can put stress on fabric and seams. Therefore, wash cycling garments separately from other clothes/accessories to prevent friction – especially items with Velcro, webbing, or anything with a rough /abrasive character. Before washing, turn the garments inside out (seams on the outside).

Machine-wash, ideally in a wash bag, on a delicate cycle in lukewarm water (max. 30° C/86° F), and with mild SCENT-FREE liquid detergent. Do not use scented detergents, Woolite, bleach, softeners, or any kind of laundry additive. Dry garments flat or hanging, but do not tumble dry.

POTENTIAL PROBLEMS

Fabric pilling
Fabric pilling (balling up of fibers in an area) does not occur by itself. It always is the result of abrasion – rubbing against something else. For this reason we suggest the following:

• Do not use embroidered saddles.
• Make sure the Velcro fastener of saddle pockets does not touch your shorts.
• Do not wash your shorts or jerseys together with gloves, bags, rain jackets, etc. because of the Velcro straps.

Fabric deterioration
Sweat sitting on synthetic performance fabrics can cause the fabric to degrade. Stretch fabrics, with elastic fibers are especially affected. See above for care instructions.

Chemicals that come in contact with your elastic based cycling fabrics, will cause these elastane yarns to break down. Chemicals from sunscreens and performance lotions (like AMP PR) are a common reason for loss of elasticity and curling.

Sizing Charts

When ordering any garment online, it is important to keep in mind that sizing charts only provide limited guidelines. Every person has unique proportions and fit preferences that should also be considered when making decisions about the best size to order. Unfortunately, since this is information not typically found in standard size charts, it is impossible to guarantee the perfect fit with a size chart alone. Take a look at our Fit Guide article for additional information about jersey fits.

While sizing charts may not guarantee the perfect fit, our FREE RETURN & EXCHANGE policy will help ensure that you end up with the right size, hassle free.

SPECIAL NOTE: All Full Custom and Semi Custom orders are FINAL SALE. No returns or exchanges will be accepted. Sizing samples are available upon request for Full Custom orders by contacting your team or club clothing coordinator, or the customer service department for Full Custom at 800-488-6537. For Custom Express sizing, you can order the same cut jerseys from the Voler Store's regular stock and return them for a full refund minus shipping.

If you are new to cycling, please be aware that cycling apparel is intended to fit tighter than most other athletic apparel.

Men's Sizing

Size	120 - 130 lbs.		130 - 140 lbs.		140 - 150 lbs.		150 - 160 lbs.		160 - 170 lbs.		170 - 180 lbs.		180 - 190 lbs.		190 - 200 lbs.		200 - 210 lbs.		210 - 220 lbs.		220 - 230 lbs.		230 - 240 lbs.		240 - 250 lbs.		250 - 260 lbs.		260 - 270 lbs.		280+ lbs.
XSM	5'3'			5'8'
SML					5'3''				6'2'
MED									5'8'			6'4'
LRG												5'9'				6'5'+
XLG																5'9'				6'5'+
2XL																			5'9'					6'5'+
3XL																							5'9'					6'5'+
4XL																									5'9'						6'5'+

Women's Sizing

Size	90 - 100 lbs.		100 - 110 lbs.		110 - 120 lbs.		120 - 130 lbs.		130 - 140 lbs.		140 - 150 lbs.		150 - 160 lbs.		160 - 170 lbs.		170 - 180 lbs.		180 - 190 lbs.		190 - 200 lbs.		200 - 210 lbs.		210 - 220 lbs.		220 - 230 lbs.		230 - 240 lbs.		240 - 250 lbs.
XXS	4'10'			5'2'
XSM			5'				5'7'
SML						5'1'				5'9'
MED									5'4'				5'10'
LRG												5'6'				6'+
XLG																5'6'				6'+
2XL																				5'6'						6'+
3XL																									5'6'						6'+

Voler Rewards

** NOTICE **

As of April 6, 2021, Voler Rewards and Voler Bucks will no longer be issued. Voler Bucks may be redeemed on all orders placed on or before June 25, 2021. We will be introducing a entirely new loyalty program in the coming months. Should you have any questions or concerns, please give us a call at 800- 644-4002. Thank you for your understanding and continued support.

Our mission at Voler is to be your number one source for USA made premium cycling apparel! In recognition of how important your business is to us, we want to reward you for your continued patronage. To start earning Voler Bucks on all of your voler.com purchases, including full-custom, enroll in Voler Rewards.

How Voler Bucks Work

• Voler Rewards members earn Voler Bucks
  • Earn 1 point for every dollar spent on qualifying full-custom, semi-custom, and store purchases.
  • Earn up to 400 points ($20) on a single qualifying purchase.
  • Every 100 points you accumulate is converted into $5 in Voler Bucks, available for you to redeem on future voler.com store purchases.
• Voler Bucks may be redeemed on future purchases
  • Only redeemable for Voler Store purchases and Semi-Custom orders.
    Sorry, Voler Bucks are not redeemable for Full-Custom orders.
  • Only redeemable toward merchandise.
    Sorry, Voler Bucks cannot be redeemed for gift certificates, shipping & handling, or applicable taxes.
  • Voler Bucks are issued within 72 hours after your order ships.
  • Voler Bucks expire 90 days from the date they are issued to your account.
• Voler also offers exclusive promotions from time to time that allow you to earn additional points on your purchases.

Privacy Policy

Voler collects customer information in an effort to improve our customer's shopping experience. We place the utmost importance on the fact that we must maintain and use customer information responsibly.

Orders placed on the Voler website are encrypted, and your credit card number cannot be read by a third party while in transit, and will remain private and completely protected. We promise. Voler.com uses advanced high-level online security. Our Commerce Server uses Secure Sockets Layer (SSL) and an Equifax digital certificate; this technology encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

We do send out emails related to your order (order confirmation, ship confirmation, etc) as well as promotional emails from time to time. You can control your communication preference under your account settings or contact our customer service department for help regarding any subscription issues.

Disclaimers

Welcome to the Voler Web Site. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the 'Agreement').

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors.

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the 'Contents') are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Voler, Inc., and its subsidiaries and/or affiliates ('Voler').

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

User Comments Feedback and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Voler on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'Comments') shall be and remain Voler’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Voler of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Voler will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Voler is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Voler may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Voler may use your information for marketing and promotional purposes.

Inaccuracy Disclaimer

From time to time there may be information on Voler.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Voler.com purchase at any time within 90 days from the time of purchase, you may return it with your invoice to the Voler Store by mail. Does not apply to Custom merchandise due to the specialized nature of the products. Please see our Return Policy.

Indemnification

You agree to defend, indemnify and hold Voler harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

As is Basis

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT VOLER SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Colors

We have made every effort to display the colors of our products appearing on our website as accurately as possible. Please note however, the colors you see will depend on your monitor. We do not guarantee any colors to be accurate when displayed on your monitor.

Links to Other Websites and Services

To the extent that this Site contains links to outside services and resources, the availability and content of which Voler does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Miscellaneous

Unless otherwise specified and except to the extent Voler products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Voler's products and services. This Site is controlled and operated by Voler from its offices in Grover Beach, California.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of San Luis Obispo and/or the Northern District of California.

Termination

This Agreement is effective unless and until terminated by either you or Voler. You may terminate this Agreement at any time. Voler also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Voler's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Voler, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Resetting User Session Information

We've found that some of the issues our users encounter with our website can be resolved by clearing their cart and session information that relates to our website.

You can reset this user data by clicking on the link below. After your session data has been reset you will be redirected to our homepage.

Reset User Data

Your Credit Card is Safe

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise. Voler.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.